Milan Laser Hair Removal Are Trademark Infringers

Hacker Bettia Williamson

In this Disclaimer to and for the unknown scammer people and the party that is violating my Boston Electrolysis Federal Trademark Registration Number Serial Number: 88520252  The  receptionist-Secretary blamed the Marketing Team foe all of Milan Laser Parlor Operators. These certifiable disreputable Marketeers low lives know nothing or very little about electrolysis and less about laser hair removal. These trademark infringers who lie and falsely claim, “laser hair removal is permanent which is gross exaggerated lie and it’s a FDA Federal fact that the FDA has ruled and PUBLISHED and publicly stated that Laser Hair Removal Parlors cannot claim and may not advertise permanent hair removal and the FDA has been restricted to claiming permanent “Permanent Hair Reduction”. FDA FACT SHEET HAIR REMOVAL  The false popularity of Temporary laser hair removal has decreased and not grown, prompting many laser manufacturers to claim false research and are seeking that the FDA to issue a false clearance for their lasers without a double blind study. Their market is  committing false advertising that the FDA cannot maintain an up-to-date list of all laser manufacturers however not laser device have not been cleared to claim permanent hair removal in any form or manner, as this list continues to be falsified. You will need to know if a specific manufacturer has received FDA clearance, you can check with the FDA  Falsified Advertising by laser parlors leads  to more false advertising by Milan Laser Hair Removal. You will need to know the manufacturer or device name of the laser. You can also call FDA Center for Approved Devices and Radiological Health because temporary laser hair removal fails to achieve Permanent Hair Removal! Consumer Staff, at 240-276-3103, fax your request to 240-276-3151 Manufacturers should be aware that receiving an FDA clearance for general permission to market their devices does not permit them to advertise the lasers for either Permanent Hair Removal or wrinkle treatment, even though hair removal or wrinkle treatment may be a by-product of any cleared laser procedure. Further, manufacturers may not claim that laser hair removal is either painless or permanent unless the FDA determines that there is sufficient data to demonstrate such results. Several manufacturers received FDA permission to claim, permanent reduction only and not permanent removal in any form or manner period. This means that these devices will not permanently reduce the total number of body hairs, they will not result in a permanent removal of beard hair period. The specific claim granted is to effect stable  permanent hair reduction and not permanent hair removal in any form and manner through selective targeting of melanin in hair follicles. Fact is laser is a total hoax and too many women have had third degree third degree burns from laser hair removal. Hairs re-growing after a laser hair removal treatment regime returns as Paradoxical Hypertrichosis, which may include several sessions causes more hair to grow in heavier. The number of hairs regrowing must be stable over time greater than the complete duration of the complete growth stages of Anangen,Catagen and Telogen. However when it comes to laser hair removal check with the BBB in your state and see hundreds of complaints with each BBB Location. The Laser is in trouble caused by greedy people and unethical doctors who disregard and infringe  other peoples intellectual property rights.

Hair follicles, which varies from four to twelve months according to body distribution. Permanent hair reduction does not necessarily imply the elimination of all hairs in the treatment area. FDA does not make comparisons between systems or how well or unsafe they are because lasers emit harmful cancer causing ultraviolet  radiation. FDA does not recommend one laser system over another. Lasers should not be because laser operators only 50 hours of training plus the laser causes blindness and third degree burns. Laser Operators should be licensed with a minimum of  thousand hours of training like a state licensed and registered electrologist like myself. cleared for body hair removal are also cleared for facial hair removal. It’s my professional opinion that being MD does not make you expert at laser hair removal because they don’t do it and their laser techs with only a paltry 50 hours of training work on people..The Electrologists win hands down since 1876 The Electrolysis Profession has been evolved by women and and now the MDs want to take our profession from us by hacking our websites and spending millions to advertise in illegal deceptive ways they violate FDA statutes. However the Laser Parlor Operators will brake  away from them when they realize laser hair removal is a scam. The cannot learn any thing from a measly 50 hour course.

Certain low life laser parlors are pretending to be Boston Electrolysis® which is identity theft the Laser Hair Removal Experts are illegally infringing my Boston Electrolysis® Federal Trademark having Registration Number Serial Number:88520252 because they are virtually uneducated laser parlor operators pretending and infringing Boston Electrolysis® Trademark and with their sleazy come on tactics they claim they do electrolysis hair removal which was verified as a lie. Dear Bettia Williamson I am informing you and your bosses know that I did not give them my permission to use my Boston Electrolysis® Federal Trademark Registration Number Serial Number: 88520252 in any form or manner. I find that your business does not list people in charge and I have asked you to you call me but you failed to do so because Trademark Infringers don’t like being caught by the way what gave them the right to illegally use my Boston Electrolysis® trademark name to steal hits from my website www.bostonelectrolysis.com I have worked very hard to be polite but your people are rude and poorly educated and lack manners. I would like to bring to your attention that a new domain I purchased titled Milan Laser Hair Removal. By the way your business name Milan Laser Hair Removal is not trademarked. You bought an old domain of mine known as bostonelectrolysisyelloepages.com so you steal hits from my website which has been online for 20years… BTW trademark law does not allow you to use Boston Electrolysis® in any form or manner because Boston Electrolysis is an incontestable trademark in its third term. How will you feel if I activated Milan Laser Hair Removal and steal traffic from your website and publish how I have been mistreated and discriminated against? I am looking forward to your reply that you will immediately cease and desist your illegal  use of Boston Electrolysis and by the way ignorance will not help you and federal trademark law stipulates and requires that you have to ask me for my written permission or I will make this public and send complaints to the Nebraska Medical Board, BBB and other business organizations. However you can avoid all of that by your immediate cessation and cease your illegal use of Boston Electrolysis in all forms and manner. If you want to make a decent offer I will sell you MilanLaser-HairRemoval.com. By The Way it was Milan Laser Hair Removal who violated my Boston Electrolysis trademark along  with Misgendering Violations by Bettia Williamson. In addition Milan Laser Hair Removal has violated FDA Statutes claiming that Laser Hair Removal is Permanent when the FDA has stated and published that Laser Hair Removal Operators my not claim or advertise Laser Hair Removal cannot claim Permanent Hair Removal inform or manner.

Sincerely Kimberly Williams, R.E. Massachusetts
Licensed & amp; Registered Electrologist
Owner and founder Boston Electrolysis

Finaco professional while employed at prior firm.info@financo.comUS Headquarters
540 Madison Avenue, 3rd Floor Mellissor Fugor Finanvo

New York, NY 10022
+1 212-593-9000
UK Headquarters
7 Vigo Street
London W1S 3HF
+44 20-3700-9653
General Inquiries
info@financo.com

Description
Milan Laser was founded in 2012 by two so called board-certified medical doctors. Its my professional opinion that Milan Laser Hair Removal is not the leading laser hair removal experts in any form or manner any were!  nationwide. They are not the experts in laser hair removal because they hack Boston Electrolysis websites.
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Kristin Saxena Contact Information

Last Update
9/4/2020 12:49 PM

Email

k***@milanlaser.com

kristin@milanlaserhairremoval.
Get Email Address

HQ Phone
(402) 991-0789

Company
Milan Laser Hair Remova lLocation
16939 Wright Plz, Omaha, Nebraska, 68130, United States
Wrong Kristin Saxena?
Kristin Saxena Current Workplace
Milan Laser Hair Removal Logo
Milan Laser Hair Removal

Location
16939 Wright Plz,

Omaha, Nebraska, 68130,
United States Industry
Hair Salons, Consumer Services

BBB complaints against Milan Laser Hair Removal. https://www.bbb.org/us/ne/omaha/profile/laser-hair-removal/milan-laser-hair-removal-0714-300033770/customer-reviews

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  Review from Sayali G

  1 star

  01/28/2024

  SCAM! The claim of a 50% discount at Milan for laser hair removal turned out to be misleading. I chose Milan for their RN-performed services, which I found reassuring. During a free consultation, I was told the normal cost for Brazilian and Underarm is $11.8K, but with a 50% discount, it would be $5.9K. Normal cost of full body is $28.7K, bit with a 50% discount, it would be 14.3K. However, this price was more than 50-60% higher than what others I spoke to during my research were paying for the same service currently at Milan, and I raised my concern immediately. I felt deceived. It appeared that they inflated the original price only to offer a so-called substantial discount, applying inconsistent pricing for different clients. My issue isn’t with the service itself, but with the dishonesty about their retail pricing, despite my thorough research. I advise others who have encountered similar issues to contact the Michigan Attorney General’s office. Under the Michigan Consumer Protection Act, price-gouging is illegal, and retailers may be breaking the law if they charge excessively compared to prices for similar products.

  Milan Laser Hair Removal Response

  01/29/2024

  Sayali G*, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.
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  Review fromZiaire F

  1 star

  01/25/2024

  Do NOT come here for service! They only care about taking your money instead of providing you with a professional opinion. I have came to the Durham and Raleigh NC locations due to minor hair growth on my chin. I was just uncomfortable with feeling the few prickly hairs that I did have, so I had a consultation and explained that with someone from Milan Laser. I had also asked her during the consultation if laser is a permanent hair removal procedure and she reassured me that it is! INSTEAD of them recommending electrolysis, they decided to treat me. I had went to my sessions for a little over a year and I’ve noticed breakouts and dark spots in the areas treated, along with NEW additional hairs growing in from my cheeks and neck. Im not sure why my cheeks and neck was treated when I just needed my chin…but me being me, I let the lady do her job…. NOW I have to get not only my chin hairs removed but now cheeks and neck. Good thing I have found a wonderful office who does electrolysis and I have seen a huge difference after only 8 months…. Long story short, if you do not have severe hair growth, just get electrolysis. It is studied to be the only permanent hair removal and laser just permanently reduce hair growth. I have noticed a few stubborn hairs that has not grown back ever since using electrolysis …. Now I need to dispute this large bill with Milan because they trick you into a contract that covers you for a “lifetime”
• Review from Lilian a.

  1 star

  01/10/2024

  I went to Cedar hill, Tx location on December 3th 2023 for consultation and i’m really frustrated about the contract with them i’m signed for full body package that was financed 400$ a month to synchronic bank for 3 years i’m ask the clinic manager before if i can come next day for complete the final document she said that today is last day for the offer $250 discount and told me after i signed the documents that i can do the first treatment now for my face, neck and under arm the medical assistant not professional she only read to me the instructions from device in front of her and didn’t know how to read some words then i noticed that they shaved for me with used razor after couples days i talk to the clinic manager to cancel my contact with because i decided to have a baby she told i can’t do that because this is like a surgery and i can make a payments now and return to them after i give birth i told no I’m just want to cancel now and she said okay i will call you later but she didn’t i’m call her again she told okay i have to wait for cancellation process it take like two weeks and my due date is on January 4th I’m calling the bank and they told they didn’t receive any refund from them or cancellation receipt I’m call their office again on January 5th and ask about the manager and told me she is not available and have only until January 9th to make the payment or i there will be late fee I’m calling her supervisor and told me that the contract is cancelled but i have to make payment for first service that it is $623 and told him that on their website there are already free treatment for first time and he told me that is only for one area and when I’m ask the manager on consultation about the cost for full face and neck she said $147 That is not fair now i’m owe $623 i hope there are some one help to resolve my problem with them

  Milan Laser Hair Removal Response

  01/10/2024

  Lilian, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.
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  Review from Simra S

  1 star

  01/03/2024

  I went in for a consultation at Milan on Dec 19th2023, the consultation went well. I was interested in Milan’s services. I had raised a few concerns to the sales rep. I had told her that I work in IT and I may move out of the country soon if that would be a problem after signing with Milan. She said that if i had to move out of the country, it will not be a problem, they will go through the Synchrony bank & have a way for me to cancel my treatments. Additionally i mentioned that i get painful cystic acne on my body when I shave & that could happen after I laser & i may have to stop. I took a chance, signed the contract, received one laser treatment on my navel and areola that day (19th) & it was my first experience of laser it was painful. That same day i was experiencing irritation/redness of the skin & I emailed the sales rep about having second thoughts & trying to cancel. She gave me a phone call the next day reassuring me that i am not locked in & I can take some more time to think about it and that she will be out of office until the Dec 28th. On the 28th i emailed her saying i want to cancel my services at Milan due to my uncertainty of relocation, & my sensitive skin conditions. I received no response so i called on Jan 2nd to officially cancel & move forward because i knew payment would be due on Jan 25th so before this gets delayed i should pay for the one session i received & STOP the treatment. The sales rep was unprofessional, & was not listening to my concern & letting me cancel. She avoided the fact that I am saying that i do not want to continue & that i did not like the service i received and it did not suit my skin. I called Milan’s Client Coordinator # & told them i want to speak to a Regional Manager & not go through a sales representative for canceling. Now I am waiting for a call. but i did my part of trying to cancel 4 times, the day of, day after, on the Dec 28th by email, on the phone explicitly on Jan 2. my skin is reacting badly
• 

  Review from Jacqueline G

  1 star

  12/29/2023

  I started laser hair removal with Milan around November 2022 and was paying 400 every month. My contract was for two years. I got all my sessions done but what they never told me was that they bumped up the laser which was very painful in the last three sessions and I have a high pain tolerance. They didn’t inform me about this until I asked which made me upset. I thought that it was all going to be worth it at the end especially because I was seeing results. It is now December 2023 and after being done with my sessions I noticed hair growing back. Why should I keep paying the rest of the treatment didn’t work? I’m not the type to complain but if I’m paying for something that didn’t work I expect for someone to reach out to resolve this iss
• Review fromAbby M.

  1 star

  12/26/2023

  (Shelbyville Rd., Louisville KY) I arrived 5min late for my 4pm consultation appointment, and the staff told me I would have to reschedule. Even though Milan requires the consultation be 45-60min, this individual insisted she needed at least 60minutes to complete the consultation. And because I was 5min late, my appointment was cancelled. My husband rushed out of work to meet me there so he could take our 3 young girls home. I parked at 4:03pm, switched vehicles with my husband, walked in at 4:05pm and was told I was too late to have even part of the consultation do

  

  Customer Response

  01/01/2024

  One of Milan’s regional directors reached out and was very kind and understanding in the way she addressed the issue.
• 

  Review from Chimdi O

  1 star

  12/12/2023

  Dear Milan Laser, Last year, I can acknowledge that I did receive treatments from you. I was told a part of my package, I would be making payments through the covered care Westlake portfolio. Westlake Portfolio has been threatening me and saying I owe them money more than 5,000 dollars. After talking to the Consumer Financial Protection Bureau, they believe that the people you provided me to make payments to are scammers. I have asked several times for proof of documentation when I asked for a loan, as well as proof of signed documents. As I do not recall asking for that and I was told that I will simply just be making payments. My last session with you guys was in the year 2022, so I am confused as to why they are asking for money now. I was told there would be no interest and I was also never told it was a loan. But here I am a student apparently owing more than 5000 dollars for a service I do not use I have already begun reporting them to the FTR and would like to be compensated for the payments and transactions made to the covered care/Westlake portfolio. I also feel like, as a student, especially an international student with no steady form of income, I was not given the full amount of information when I agreed to the laser treatments. I am extremely disappointed and frustrated, especially as this issue has been going on for a year now, and I would just like to be refunded and compensated.
• 

  Review from Mariali A

  2 stars

  12/11/2023

  While I do like the service I’ve gotten, they were not transparent on the “sales are final” and on the fact that the website advertises that they have payment plans as low as $47 per month, the manager of the location gave me one price of $78 for my face and then they charged me $140ish dollars the first time I started the face and neck plan. I tried to have it changed and the lady stated that they have on me on their “lowest” plan already and said her manager would call me but she never called back. I am also starting to have worse effects post laser hair removal and have tried to contact their medical side who give me the same advice that did not work previously.

  Milan Laser Hair Removal Response

  12/12/2023

  Mariali , we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.
• 

  Review from Catherine K

  1 star

  12/06/2023

  Contacted them to cancel my plan due to a family emergency, and because it wasn’t working as advertised, they said they would be in contact with the manager of my clinic and that she would call me, however they never called me back. I have still not had word from them and desperately need my contract cancelled
• 

  Review fromRebekah W

  1 star

  12/04/2023 

  I’ve had an incredibly horrible experience with Milan Laser Hair Removal. I initially was interested in getting a Brazilian. I had my consultation in June and was told I was still too tan and had too much of a tan line to get treatment. I understood and was fine with waiting until the fall or winter until my tan line faded. However, I told them that my tan line never goes away even throughout the whole winter. I can stop going out in the sun in July and I will still have a tan line the next May when I go back out in the sun. It fades a lot during the winter, but never fully goes away. They said that was fine and they will be able to in the winter. I was also interested in getting it for my underarms so I signed up for that and started treatment then. However, I went to my first appointment and they told me that my underarms were too tan and I had to wait for that as well. That was confusing to me because they were seriously WHITE white. No tan at all. But I rescheduled for a month later. I got an underarm treatment done, but still couldn’t get the Brazilian done. This happened MULTIPLE TIMES. I went to a different place the next day after I went to Milan and the new place told me they have the same machines and all they have to do is switch the settings when they go from one side of the tan line to the other. I signed up and got a treatment the next day and it has been perfectly fine since then. I went the whole winter and sure enough my tan lines never went away like I said. I tried to cancel my membership at Milan and I still haven’t had any success. At first, I called and they said I had to come in to the store to cancel. So I did that and the “person I had to talk to” was never there. I called corporate and got put on hold for forever and then disconnected. I just want a refund for the services I paid for and didn’t receive. I genuinely don’t know how to do that considering they’re making it impossible for me to do. Whatever you do, don’t go there or use them.
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  Review fromRem K

  1 star

  10/26/2023

  I signed up for face, armpits, and full legs. I was told that the payments would be conducted overtime, with no interest. I was also told it was 75% off — the total was 7000 USD for three sessions. I’d been to plastic surgeons before who would charge 250 for the face and roughly 400 for legs. In six months, total its only about 4000/ USD. Not only did they charge me almost double this, which mind you price gouging is illegal, the payment plan wasn’t offered to me. I never received a contract and had to call in to find my near 1000 dollars in payments were mostly interest! My sessions are almost done but you can’t tell me this is legal. I was told ZERO INTEREST PAYMENTS for LIFE. I was given almost 25% interest… I don’t mind paying equally to what other locations would but this is insanity. I may need to contact a lawyer. The staff are always lovely, kind, and clean but these predatory loans are worse than loan sharks. There’s no way I can afford to do this with interest and the price not actually being 75% off (My total was 7000 so how is it still 7000 with 75% off?). I got o the Monroeville, PA location.
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  Review fromMarina C

  1 star

  10/12/2023

  Before the consultation, you’re asked to sign a form that “all your questions have been answered” – when I asked the front desk if that could wait since I had not talked to anybody yet, I was told that there would be no consultation unless I signed it. The consultation goes over information that are online – poor, but acceptable business practice. It is, however, the only way you can get a price. 40 minutes into it, they get to the price and ask you for your income and SSN to see the “financing options” available to you – this is BEFORE you get a price. I asked to just get the cost – what if I could pay it all without financing- why should I disclose personal information? I had to push for this, which was uncomfortable (and made them mad, obviously). After the consultation, I concluded that Milan was not a good fit for me. I sent the following email to the person who had done the consultation: “[Name], Thank you again for your exhaustive lecture the other day. I have concluded that Milan’s setup is not the best fit for me and I am not planning at this time to sign up for your plans. I would very much appreciate you deleting all the personal information that you asked me to share at the time of the consultation. Kind Regards, [my name]” I received this response (with no introduction and no salutation): “I was just doing my job. I do not own Milan Laser. I do not get to choose how they do business. The consultations are required of me. You were and continue to be very rude. Maybe because you live in [neighborhood] you feel that you can treat people however you want? I hope you find the right place to make you happy. Your application for the payment plan has been deleted.” I guess expressing hesitancy when asked to sign that you have all your questions answered before you even have a chance to ask them, and requesting to have a clear estimate before providing additional financial details is
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  Review from Caitlin F

  08/22/2023

  We’re so happy to hear that you had such a positive experience with our company and that our customer services exceeded your expectations. Your satisfaction is our top priority, and it’s great to see that we were able to meet your needs. Thank you for choosing us. We appreciate you so much and are so excited to be a part of your hair f
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  Review fromAA A

  1 star

  08/10/2023

  Not really 50% off! Scam. I reached out to Milan after researching laser hair removal online. I was provided a free consultation and told I would receive 50% their normal pricing. I picked Milan because the services are performed by RN and that made me feel comfortable. I was told the normal price is 11K! Sounds like a lot for underarms and full Brazilian laser removal. Liars!! They raise the cost of the service and then state they gave you 50% off. I don’t have a problem with the service, I have a problem with being lied to about the retail pricing. Contact Michigan Attorney General’s office if you have the same problem. The Michigan Consumer Protection Act makes price-gouging illegal. Retailers may be in violation of the law if they charge a consumer a price that is grossly in excess of the price for which similar products are sol
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  Review from Kimbrel J

  2 stars

  08/08/2023

  I went to Milan Laser in Allen, Texas. It was brand new. The manager and staff were kind. The manager walked me through the steps, BUT the payments did not add up to her words. I was told the first payment to sign up was a one time payment. But it wasn’t. I was paying $356 a month plus $84 with Ally lending. I was barely making my payments on time for treatments. When I moved due to the military and called Savannah, Georgia’s Milan location to schedule. No one sent me an email for my session. I paid more than actually getting the sessions done. I have seen results, yes. But it is killing my pockets while going to school now. I called Milan customer service to cancel. The manager said sales are final. It just has been a waste all year, I have not even made it to 10 sessions yet. I cannot keep paying for this. If I can afford it in the future I will do so. But they need to inform people on the real payments the first time. I would not even pause my payments with them because they would put my account as delinquent. I do not want anything messing up my credit. I rather just cancel it all! I will like to just get a refund from Milan a
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  Review fromOlivia R

  1 star

  07/31/2023

  I went to the location on Shelbyville road Louisville Kentucky and the manager, Meghan, accused me or calling her entire staff liars and stated that because I was much younger than she that my complaint wasn’t a big concern to her. A nurse, Sam, was going to do my treatment and then said that I’ve never been treated in that area despite me having 4 prior treatments. She then said that I was telling her how to do her job and that she knows what she’s doing. She also said that there must’ve been two people with my name and birthday in her system for me to be right. I didn’t care about being right. I wanted to be sure that the area was being treated with the proper strength since the laser gows up per treatment. She then said that there were new protocols and couldn’t do the area of treatment. I couldn’t even get another area treated that day despite driving 45 minutes one way. Then when the manager called, she belittled me for over 20 minutes over accusing her staff of any wrong doing, said that I was calling her entire staff liars, cut me off at every chance she could when i would try to ask her questions, my problem wasn’t an issue because she’s a 47year old woman and she didn’t have time to hear about someone younger than her having this problem, and that she was going to report me in her notes that she was writing during the conversation. She even admitted that there were issues and complaints towards this nurse, Sam. In 4 years I have never had one issue at that location but there is a huge issue now with how they treat clients.
• 

  Review fromAndrew S

  1 star

  07/18/2023

  I went to the Gaithersburg, MD location. They have great, clean facilities and laser techs. They’re friendly, professional, and very aggressive in locking in sales. This year was my first time being financially independent so I was a bit naive, and the consultant was superrr persuasive and nice to me. I was ambivalent about it and was having a hard time deciding, and she was very persuasive and got me to get the 16k package. They will advertise big sales (50% off) and pretend like you can only get it if you sign ASAP, even though they have the “sales” pretty much year-round. Looking back a couple weeks later, I can clearly see that they very much rushed my decision process and took advantage of my undecisiveness and naivete. Hair removal is great, but I just don’t have the money for it. I’m sure I’ll be able to get my money back but I wish I could’ve avoided all the stress and anxiety from this purchase. So if you’re not great at standing up for yourself, you should definitely go in with a trusted friend, just like you would when going to a car d
• 

  Review from Kathleen A

  1 star

  07/13/2023

  Kathleen A I am completely upset. I reached out to Milan about some issues I was experiencing after the second visit to discuss the steps to discontinue and be refunded and they handle the whole situation as if I was doing something wrong with the after care. I also am not happy with the whole process. I also felt like I was push into a contract .I even said I wasn’t quite comfortable with the price and and financing that amount and wanted to wait but was pressured into the fact that was the best deal. I am totally disappointed with the whole experience. I just want to cancel the whole thing and refunded
• 

  Review from Jordyn S

  1 star

  06/26/2023

  Like many others here, I was pushed into a treatment plan. I just wanted to see how much it was per visit and was pushed into a contract without getting time to think about it. The sale is really high pressure, and after you’re locked in, there’s no way to back out. Everyone is extremely nice, but it’s a high-price service that I wish I hadn’t signed up for. I feel cheated especially with the price they gave me. Other places offer WAYYYYYYYYY less for this. I was also told there were no penalties with the payment plan even if payments are missed they are just pushed back and there is still never interest but have read up and learned that this isn’t true. I have contacted the lady I had the consultation with without response yet and with be contacting “Ally” payment plan. I feel absolutely sick to my stomach and disgusted by this company. I want the option for a refund , i will pay for the times I did use the service, but i want to cancel the rest of this. Its just not worth it
• 

  Review fromDana W

  1 star

  06/17/2023

  I went in for my free consultation on June 1st. I wasn’t happy that I couldn’t get an average cost over the phone, I was told by the store manager that I’d have to go in-person as the cost is different for everyone because it’s based on each individuals custom needs. I assumed that meant the areas in question were going to be evaluated by the professional and given my estimate for me personally. When I showed up, we talked for 10 minutes, I was never evaluated for an estimate. I drove an hour for a conversation for 10 minutes in person. I’ve wanted this done for years so I was quite serious about having it done but I wanted to discuss price with Milan and then my partner, especially because it’s a large purchase. The store manager kept talking as I tried to make a decision of what I wanted and wasn’t sure if I should call or wait to talk to my partner in person about it. I got excited in the moment as the store manager shared her experience with laser treatment done at her location. Before remembering that this was a joint discussion and decision with my partner, the store manager asked me which I would want to do and if I needed payment plans. I handed her my credit card and put the full amount on my card. I left with an appointment for the next day. I felt purposefully distracted and letdown by Milan in Portland. The next day I canceled my appointment and asked for a refund. I was told only the store manager could issue that. I called the following day to speak to her and she explained she didn’t have that authority and she’d have corporate call me. They haven’t and I want a full refund. This was too much for cost and feel tricked into signing. Even though this is already charged in full to my credit card I can’t afford this treatment, nor did my partner and I want to get the treatments through Milan. I certainly feel uncomfortable with the staff in my personal areas. I just want a full refund
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  Review from Jonathon F

  1 star

  06/15/2023

  Like many others here, I was pushed into a treatment plan. I just wanted to see how much it was per visit and was pushed into a contract without getting time to think about it. The sale is really high pressure, and after you’re locked in, there’s no way to back out. Now I’m getting charged per month and I can’t even see the balance I owe or how long it’ll take to pay off. I wasn’t even supplied with copies upon leaving. Everyone is extremely nice, but it’s a high-price service that I wish I hadn’t signed up for
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  Review fromAngel K.

  1 star

  06/07/2023

  I went in hopeful about starting laser hair removal, but I only wanted to infer about pricing, while also being given some time to think about it before committing to anything. I was told that in order to see a price I would need to put in my “information”. Since I wasn’t providing any bank information, I was sure that I wasn’t purchasing anything. Little did I know, they ran my credit and took out a loan in my name, even though I said that want to think about the price they offered before purchasing anything. I was NOT aware that I was signing a contract and NOT aware that a loan in my name would be taken out on the SAME DAY AS MY FREE CONSULTATION, without having any treatments done. I cancelled my first appointment and called the loan provider to cancel as well, in which they informed me that I would have to file a dispute. It has only been a day since I first visited them, and my experience has given me so much stress and anxiety. Doing business in this manner is wrong. After this, I want nothing to do with the company, and I will surely warn any friends and family to stay away from Milan.
• 

  Review from Kalina G

  1 star

  06/02/2023

  I feel very cheated and coerced into signing a contract I didn’t really understand and I was distracted with small talk. I was also told there were no penalties with the payment plan even if payments are missed they are just pushed back and there is still never interest but have read up and learned that this isn’t true. I have contacted the lady I had the consultation with without response yet and with be contacting “Ally” payment plan. I feel absolutely sick to my stomach and disgusted by this company.
• 

  Review fromHeather M

  1 star

  05/31/2023

  I went in to see about prices for a area I needed done for a surgery . The lady was real nice but felt pressured into signing up, even though i told them I was just getting prices. She told me they could have me ready for surgery in about 8 visits but it wouldnt help with light hair. The area i needed done was mostly light hair, she told me she could get most of it without even looking, and said I needed to sign today for 50% off. She kept pressuring me to sign andvwould let me read everything without interrupting me. I called after 8 visits to cancel cause there was no progress after 8 visits, I was told sale was final. Now i paying out more money for electrolysis hair removal to be able to ready for surgery in August which may have to be rescheduled again cause I wont be ready. Called 3 times now to get canceled and some kind of refund cause the results they promissed did not happened , they treated the area needed done even though they knew with light hair it wouldnt do much, waist of money. I cant afford to pay for this anymore and they just tell me sales are final. I havent been there in months due to the fact their results never happened like she promised. I dont recommend this company to anyone, cause they pressure you into signing without giving you time to think it over or talk to other companies to compare.
• 

  Review fromLilia N

  1 star

  05/17/2023

  Went into my consultation appointment and the manager was very nice. Before I knew it she had me check my credit and was approved. She gave me a scratch ticket and I got 50% off and she immediately gave me prices. I was completely unaware of everything as it was happening so fast. She also kept saying how good of a deal it was because of the 50%. While trying to read through the legal terms she kept making small talk and rushing through signatures. On the final one she said all sales are final literally after signing it not before and again making small talk. I received no services that day which I am happy for and was scheduled for a few days later. The next day I called Ally and asked to cancel the loan they opened a dispute. I emailed the store manager to cancel everything as I could not afford any services. She emailed with other packet options but still I declined. I sent her a final email requesting the cancellation and she has not answered the rest of my emails. I don’t want to wait longer because of the loan issue. I also have requested to communicate via email for paper trail. I messaged the main website chat and asked for a corporate email the response was they would message the store manager. I am still waiting for a response and working with Ally for the loan dispute. I am so disappointed in myself for signing something but felt rushed and I had so much anxiety and feeling like I would come off rude if I said to stop the process. I definitely should have done more research reading through these reviews definitely makes me feel tricked and scammed.
• 

  Review from Kimberly M

  1 star

  05/08/2023

  The ladies at consultation were incredibly nice. It did feel like I was pressured into purchasing a packet. My 1 free treatment I requested to be my face and they obliged. ended up being my first treatment because I had paid for the full face package. That ended up being ky first actual treatment seeing as i had purchased the full face package The credit checks ended up being hard inquiries. After being reassured that they wouldn’t. I’m pregnant and have been advised by my OB to not do any sort of laser until after the baby is born. But because I won’t be working afterwards, there’s that loss of income. I asked about canceling and they no. But that I can receive assistance through Allegro. ?? when I asked for their headquarters number, they said that HQ doesn’t have a direct phone number. But I can call their payments line. Honestly, at this point I’m might have to take legal action.
• 

  Review from Cindy B

  1 star

  05/05/2023

  I went in for a free consultation at Milan Laser Hair Removal in Dayton, OH on 4/28–last appointment on a Friday. I was unable to see any of the spaces where services are provided b/c they were “occupied” I was told that I came in just in time for the best deal and encouraged to just see what I prequalified for, and was subsequently pressured into signing a contract and loan for unlimited laser hair removal services. I have not had any services, and I feel like I got played. An appointment was immediately scheduled and now, if I have a bad experience, I’m locked in. If the company goes bust, then what? This is a set-up for a money grab and I won’t get the full value of this contract for services. It’s really expensive, and not something I want to finance or be held to a contract without knowing the level of service first-hand. I’d rather do a pay as you go situation for something that is unproven. I don’t think it’s prudent to enter into a contract for services, sight unseen. I believe this is by design and I feel duped, coerced, and strong-armed into this mess.
• 

  Review from Rachel K

  1 star

  05/02/2023

  Went in for a free consult, the ladies were very friendly, showed me a contract but gave me no time to look at thoroughly. She was rushing me to sign it and kept trying to make small talk to distract me from reading it. Little did I know, signing that contract, they pulled my credit score and signed me up for a loan. They also gave me a scratch off for up to **% off. The lady was acting so shocked that I pulled that one, but reading below that seems to be the trend to get people to sign. Big scam of a service, I am in the process of getting the loan canceled and hoping I can cancel my contract
• 

  Review from Syed K

  1 star

  05/01/2023

  I would say I gave one star because they want you to sign up for a contract that you cannot null or void. So if you have buyers remorse then you will not be refunded even if you have not started your service. This is stealing at its best and such should be stated at the beginning of the consultation. I will say though they are soft spoken and kind and you will feel welcome which is why I gave 1 star but the rest of the agreement is a scam
• 

  Review fromBecky H

  1 star

  04/17/2023

  On March 17th 2023 I went for a consultation at the Johnson City, Tn Milan Laser location. Staff were kind, however without giving me adequate time to read through the contract details or have it looked at thoroughly, I was pressured into signing a package contract for a 36 month loan. The process was extremely rushed with significant pressure to decide, sign, accept on the spot. At no time prior or during the consultation was I told I’d have to sign a loan for their service. I was handed a scratch off card to receive a discount. The card I scratched was for 50% off services and was told that was the first one she had seen scratched for that amount. I was hesitant about this ladies information. She was over the top friendly and now looking back, She was feeling me full of crap. They are offering 50% off on their website. When handed a tablet to fill out I was unaware what it was for. When asked I was told it was “a soft credit pull and nothing else”. Unfortunately that was false information & misrepresentation. It was in fact for a loan through ally with monthly payments in the amount of $109.00 for 36-Months. Ultimately I was misled, pressured, and coerced into signing the contract and loan, which I did not have adequate time to review. I had less than 5 minutes to read the materials before I was asked if I was finished signing and rushed to go ahead and schedule my first treatment. I was so hesitant after I left there that I really didn’t want to go to my first appointment. I just didn’t feel comfortable at all with my consultation and the pressure I felt into signing the contract. I went ahead and went to my first treatment on March 31st 2023. It was more painful then what I was told several different times. It’s been a couple of weeks since my first treatment and the hair on my face seems to be worse then before based on me having to shave my face 2 or 3 times a week and before I was shaving 1 time a week. I just don’t feel that this is a good option f
• 

  Review from Cindy S

  1 star

  04/05/2023

  Terrible. I had 6 visits with no results. When I first went in n had the consultation I asked them to look at my chin hairs to see if I was a candidate for laser n was told there was no need. After 6 visits I asked for a refund n told they couldn’t. I then contacted BBB n a customer service representative called me n said they would refund my money. I got a check n took it to my bank n found out the check was no good.
• 

  Review fromMaricella L.

  1 star

  03/13/2023

  In April of 2022, I went to Milan Laser Hair removal for a consultation. After being pressured about the benefits with choosing Milan Hair removal vs others, the pricing, the packages, the less than 10mo. results, reduced sweat, and the pain free treatments, I was persuaded into not only applying for a loan, but also told service can start immediately that day. Every detail and piece of information during my consultation has been false. Not only have a found I have been ripped off with the pricing compared to others and time frame, but I have now hit my year visit with little results. In addition, I have also had each person that performs the laser treatments tell me different parameters/graphing for certain areas that I specifically chose during consultations which has caused areas being missed. For example one of my areas was my neck line which was supposed to be my earlobe down but some ladies have only treated the back of my neck and down. When I specifically brought up my concerns to the ladies, some have continued to neglect that area. I continue to have problems with my target areas being treated consistenly. Another major concern is the pain. I was told these treatments are pain free with little downtime. That was a complete lie. After the 4th treatment I have dealt with even more pain each and every time to the point of I have to ask to stop very frequently. The ladies that have performed treatment have said to take NSAID prior to treatments, which I have done with no relief. I have also had these areas throb for hours after treatments. And they told me they will continue to go up on the strength of the laser so we can see results which I informed them I don’t think I could do. I also brought up my concern about the amount of sweat and smell I have developed since starting my treatments. They acted as if they didn’t know what I was talking about, but after researching this issue, this is a very common problem that I was unaware of. I want a refund.
• 

  Review from Kiersten T

  1 star

  03/06/2023

  I felt pressured into signing this contract and immediately went about cancelling it. I received one treatment during the consultation and called multiple times offering to pay for the one treatment while cancelling the rest of my loan. I eventually went in person and was told that cancellations were very rare which I find hard to believe, but was promised a refund for the remainder of my loan. After 2 weeks of no follow up, I called back and was told that it “takes a few days to go through” (even though it had been two weeks). This is one of the most excruciating processes I have ever gone through and the worst business I have ever been involved with and I genuinely hope that nobody else falls for this the way that I did. I want nothing more than to get out of this contract & loan, yet after 3 months have made no progress.
• Review fromKrystyna C

  1 star

  02/15/2023

  I have been trying for over a month now to have my services canceled. I spoke with Kathy who oversees the Cincinnati area stores on January 20th and she assured me that we would be able to cancel my contract and receive back a partial refund. I followed up via email on 2/2/23 and 2/10/23 and as of 2/15/23, I have yet to receive any follow-up call or email from anyone at Milan Laser.

  I should have never signed up ************, and I would warn others to stay very far away from Milan Laser Hair Removal.

  02/17/2023

• Review fromAja P.

  1 star

  01/18/2023

  *************************************************************** ********* I decided to continue my treatments and in 2021 i signed a contract with **** to purchase 2 Brazilian treatments, I received 2 treatment before i canceled my appointments *************************************************************** *************************************************************** ********************************* Due to this i no longer wanted to attend Milan Laser in Utica and they Refunded some of the money to **** Lending. On 1/10/22 i received a text message regarding prices going up and they wanted to know if I would like to purchase an area, I responded and was sent over an application to fill out for **************. I was approved and booked a consult online for 1/11/22 at 1PM. On 1/11/22 i was contacted by the Utica branch manager who stated she may have COVID and would have to cancel my consult and would reach out to me, that night i received a text stating I should be receiving paperwork to start my sessions, no paperwork was ever sent. I reached out on 1/16 and 1/18 to see if they could send my info over to the Syracuse clinic. On 1/18/22 i was contacted by a Manager in Syracuse who let me know that because they previously had to refund me in the past they was not willing to let me start up another contract after I already went through the credit process and was approve because they did not want to take a chance at refunding me again. I let them know that the reason for the refund was because of their employee and the lack of her professionalism. I have never experienced a business who feels like because they had to refund a person that person is no longer able to repurchase, ********************** they are a very money hungry business, unprofessional, and raciest. I asked for their business policy to see if in the policy it states they do not provide refunds or repurchase agreements and have not received it. This business should be looked into immediately.
• Review fromKaci M.

  1 star

  12/20/2022

  I originally visited the ***** location on 8/19/21 for the free consult. I felt very pressured to sign a contract. It felt very much like the process was sped through. No pay per treatment option was provided. I have done 5-6 sessions and I am very happy with them. However, I have hit unseen financial difficulty. I called the center to see if I could cancel my contract. I am not looking for a refund. I would just like to cancel my contract and discontinue services. I was told it was not an option. There was no digging done on the company end to find out what options I had or what exactly I am going through.
• Review fromsa F

  1 star

  09/23/2022

  I went for a free consultation and the information was misrepresented to me. I was told if I proceeded I would be approved for a loan. I then received an email saying I signed for a loan even though I never agreed to it. I called Milan to try to cancel this and they said it was a binding contract. Milan is refusing to cancel even though I never received any treatments. Please be aware!!!!
  Review from Sydney P

  2 stars

  08/04/2022

  I had my consultation and first treatment on 7/28/2022. I thought the staff was friendly, if not overly so. I felt like I was pressured into signing up for it that day when I really wanted time to think it over. She mentioned several times I’d save even more if I paid in full and honestly the thought of signing up for another loan scares me so I paid in full. I truly don’t have the money for that and I now regret ever going and feel like I am trapped into something I don’t even want anymore.
• Review from Maren B

  2 stars

  07/28/2022

  I am normally happy with my experience at Milan, however their location is in a high traffic area, and they are very unforgiving about the 5 minute late cancellation policy. Today I was only 3 minutes late when I arrived to their waiting room and sat down. The staff members were out of sight as they had HVAC technicians assessing their unit in a back room.

  At 4:53 pm (8 minutes past my appointment), Christine ******** who I later learned was the manager came out and asked if I had been helped yet and I said no. She then pulled up my profile and said I was late and my appointment had been cancelled.

  I was already painfully aware of their strict 5 minute late policy as I’ve been turned away before for being 10 minutes late despite trying to call ahead and no one picking up the phone.

  This time however, I narrowly arrived within the 5 minute window there just wasn’t any staff to greet me. Also… we were having this conversation at the 8 minute mark when she knew no one was at the front desk and I had been sitting there for an unknown amount of time, so i was baffled that this was being made an issue.

  A moment later the secretary returned after finishing up with the HVAC technicians and confirmed that she had marked me as a no call no show and that unfortunately since they book their appointments so close together and mine was only 10 minutes, they didn’t have any wiggle room to squeeze me in today.

  I then pulled out my phone and saw a cancellation text 3 minutes after my appointment time.. which was premature of the 5 minute late policy

  Having driven nearly an hour for this appointment I said I understand if I need to wait, but considering my appointment is so short they should be able to fit me in somewhere.

  The managers repeated they cannot fit me in today as they are booked full to which I responded that I can wait, but expect that even if staff has to stay a few minutes late to accommodate my 10 minute appt I expect to be seen today.

  07/29/2022

  Customer Response

  07/29/2022

  This interaction was completely unprofessional and if I were the employer, would want to know how the manager of this location is encouraging her staff to treat guests. First acknowledging that I had been sitting there not checked in because no staff was at the desk… then leaving the room and returning a few mins later (we are now at 8 mins past my appointment time) to say she SAW me walk in late was a bold faced lie. No one saw me walk in.

  It was 5 mins past my appointment time when Christine saw me sitting in the waiting room not yet helped.. l was not walking through the door. Regardless… I was still seen within their 5 min grace period so to lie and argue in front of other guests about this was in poor taste and does not build customer loyalty.

  Despite Christine insisting they were fully booked and couldn’t squeeze my 10 minute treatment in, I said I don’t mind waiting, and if it means your staff has to stay 10 mins late to do right by your customer, I expect to be seen today.

  I did ultimately get treated about 20 mins later… but not without a lot of grief from Christine. I plan to transfer to a different location for future treatments to avoid future run-ins with h

• Review from jennifer Q

  2 stars

  07/13/2022

  The consultation was great and they show you and I for you a lot about laser removal but after 40 mins when the presentation was done I signed up but I’m upset now because no one mentioned about my credit being pulled. I’m paying out of my own pocket and now I have a credit company calling me and asking for my information and I didn’t sign up for any credit. It’s a very pricey company as well just for my lip area and I found a cheaper place that’s not going to be 3600 dollars
• Review from Michaela B

  1 star

  07/08/2022

  I don’t even know where to begin. I was really excited to try something new and to get the best care possible and at first Milan seemed like the best place to receive the best care possible until it wasn’t. In the consultation, I expressed that I may need to cancel my treatment after I moved, but I was “comforted” when Ashley told me that if I no longer wanted to be treated then I would not pay therefore not get treated. She also said that my I would be paying for 7-10 treatments depending on the progress, and that I would be paying for 12 months of treatment. So, I went in for my first treatment on April 14th, 2022; it went smoothly, and then I noticed that my payment was taken out of my bank account automatically which I did not agree to. I asked if I could be taken off the automatic payments, and they said it was not possible and that I would have to cancel my card and that I would just receive notifications that the payment did not go through. I also realized after having a conversation with Ashley that the contract that I was practically pushed through, was written up for 23 subsequent payments which I did not agree to. The contract also states that any failure to pay will result in immediate alert to pay the remaining balance of the entire treatment plan (which is not cheap) and that I was not told about or was able to stop to read about. I now realize that no matter what, Milan only cares about their money, even if they know you are financially struggling. They simply do not care I was lied to. I am hurt, and I feel taken advantage of, and I simply want my treatment, and payments cancelled!

   

  07/12/2022

  Hello Michaela, we are concerned about your experience. Our Regional Sales Manager is trying to get in contact you
  Review from Elise S

  1 star

  07/07/2022

  I was pressured into a contract being told I was saving money. The contract states that you are paying for 10 sessions when you probably won’t need 10. You are stuck in a contract for your health when that can change at anytime for 2 years. They tell you there is no way out and there is no reason why you won’t be coming in. The doctor more like sales person told me there are no long term side effects. I have not gone in for a single session. I do not want laser hair removal. They will continue to take money from my account monthly regardless if I come in for sessions or not. Plus I had my son with me who is only 8 years old and I was just wanting to talk about my face and legs. The woman started bringing up bikini waxing and giggling along with diagrams of female body parts I was not expecting my child to see. I have tried to call corporate. No help. The loan the pre approved me for has been canceled. I am unemployed and cannot afford this service. Felt extremely pressured and vulnerable for just a free consultation.
  Review from Hayley M

  1 star

  07/06/2022

  the staff was friendly but i felt rushed into signing the contract didn’t offer any time to think over. i went to 2 appointments and i have so many more ingrown hairs and dry skin and going through a different financially affected situation getting custody for my daughter. i called and asked and they told me there was no way of ending my payments or pausing treatment and or payments. i am upset since they seemed like a. i’ve place at first but now i don’t think i’d even recommend them.
  Review from Riley S

  1 star

  03/13/2022

  When I went to the free consultation I was young and was unaware of the prices since nothing is posted online. I went in hoping to get the prices and then I was going to talk to my parents about if truly is anything I could reasonably afford. When I got the prices I knew it was nothing I could afford but ending up feeling pressured to purchase something I didn’t really want. I felt bullied and belittled in that room to the point where I ended up trying to go through with it. I felt like I wasn’t going to be able to leave the room unless I signed a contract. They kept asking me which option I wanted and I kept trying to tell them I wanted to talk to my parents and do some calculations and they kept saying things like I should call them because otherwise I won’t get a certain % off. I ended up signing the contract reluctantly. I still feel like I was taken advantage of. At first when I was starting the treatments I tried to remained positive but I didn’t even want to go. It was something I felt I had to do not something I wanted to do. I ended up trying it and at first it wasn’t so bad. I saw some progress but the last time I went I experienced extreme discomfort and still haven’t gone back because I don’t want to experience that again. Last time I was there they talked about how people with PCOS sometimes don’t see the best results and I wish I had known that before. Right now I’ve paid everything off and my hair has grown back completely everywhere. It was not worth it and I would not recommend signing a contract with them. They should have plans for people to be able to end treatment and get some money back. I cannot believe they say the only option is to cancel the treatment and not the payment. I have no interest in ever going back because I felt taken advantage of and the treatment is too painful for me. I’m hoping for some form of refund.
  Review from Tara H

  2 stars

  03/06/2022

  I had a consultation with this company. The advised me that the laser doesn’t remove grey hair. I had no grey hair at all on my face. At all!!!! Since I been getting the treatments I’m starting to have grey hairs all over my face. Not one time did they say their products would turn my hair grey because I wouldn’t have agreed to that at all. I’m having a problem with black hair on my face and most definitely don’t want grey hair on my face. I feel this company doesn’t provide all the facts when telling you about their services. I have attempted to contact them. Waiting a whole week and no one has called me to discuss my issue. I being a voided. I want my money back. There’s no way I’m paying for this service then have to pay an additional company to wax my face. ******************
  Review from Audrey R

  2 stars

  12/02/2021

  I had a consultation with Milan on 11/30/21 and signed up to receive laser hair removal treatments. In my opinion it is a very high pressure sales situation! The consultant stated that this was the last day that they were offering a black Friday deal and convinced me to sign up to have two areas treated on a 36 month payment plan. After I returned home and discussed this with my husband, we decided that this was more than we could afford to pay. I checked the documents that were emailed to me and they said the activation date was 12/7/21, so I reached out to the consultant to see if I could modify my agreement. I requested that I only have one area treated right now and instead of the payment plan, I could pay for that area in full to receive a 5% discount. The consultant stated that all sales are final and she could not change my agreement. That was very upsetting and now I’m really not sure how I will afford the service. Again, my biggest complaint was the high pressure nature of my meeting. I felt I needed to sign up right then and sign up for all the areas I wanted treated up front.

   
• BBB Customer Review Rating 1.4

  LEAVE  YOU POINT OF VIEW ABOUT MILAN LASER HAIR REMOVAL BELOW